This Privacy Policy explains how 9kup collects, processes, stores, and protects the personal information of players who access https://9kup.cam. We are committed to handling your data with transparency, security, and respect for your rights as a user.
We have built our data practices around six core principles. These commitments underpin every data-handling decision we make at 9kup.
All data transmitted between your device and 9kup servers is protected by industry-standard SSL/TLS encryption. Your login credentials and financial details are never transmitted in plain text.
9kup does not sell, rent, or trade your personal information to any third party for their own marketing purposes. Your data is used exclusively to operate and improve your 9kup experience.
We collect only the personal information that is genuinely necessary to provide you with a safe, verified, and compliant betting experience — nothing superfluous.
We do not store raw banking credentials. Your Maybank, CIMB, Touch 'n Go eWallet, or FPX payment details are handled by accredited payment processors. 9kup retains only tokenised references.
You have the right to access, correct, export, or request deletion of your personal data at any time. Contact our support team to exercise any of your data rights.
We retain personal data only for as long as is necessary for the purpose it was collected, or as required by applicable legal and compliance obligations. Data is securely deleted when no longer needed.
9kup ("we", "us", "our", or the "Company") operates the online sports betting and live casino platform accessible at https://9kup.cam (the "Platform"). As part of providing our services to players across Malaysia — including those based in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and throughout the country — we necessarily process certain personal data about you.
This Privacy Policy sets out in full how we collect, use, store, share, and protect your personal data. It also describes your rights in relation to that data and how you may exercise them. This Policy should be read alongside our Terms and Conditions and our Responsible Gambling Policy, which together form the complete framework governing your relationship with 9kup.
By accessing the Platform or creating a 9kup account, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your personal data, you should not use the Platform.
This Privacy Policy applies solely to data processed in connection with your use of the 9kup Platform. It does not apply to third-party websites or services that may be linked to or from the Platform.
For the purposes of this Privacy Policy, the following definitions apply:
9kup collects the following categories of personal data in the course of operating the Platform and providing services to you:
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where strictly required for age and identity verification purposes under applicable law.
We collect personal data through the following channels and mechanisms:
| Collection Method | Data Collected |
|---|---|
| Account Registration | Name, date of birth, contact details, chosen username and password |
| KYC Verification | Identity document scans, proof of address, payment method verification documents |
| Deposits & Withdrawals | Transaction amounts, payment method identifiers, processing timestamps |
| Platform Usage | Betting activity, game sessions, page interactions, device and browser data |
| Customer Support | Chat transcripts, email correspondence, complaint records |
| Cookies & Analytics | Session tokens, preference settings, anonymised usage statistics |
| Third-Party Processors | Identity verification results, fraud screening scores, payment processing confirmations |
9kup processes your personal data for the following purposes:
9kup processes your personal data on the following legal grounds, depending on the purpose of processing:
9kup does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:
All third-party data processors engaged by 9kup are bound by contractual obligations to handle your data in accordance with applicable data protection requirements and the instructions of 9kup. They are not permitted to use your data for their own independent purposes.
We retain your personal data for no longer than is necessary to fulfil the purposes for which it was collected, or as required by law. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account plus 5 years after closure |
| KYC identity verification documents | 5 years after account closure or last transaction |
| Transaction and betting records | 5 years from the date of the transaction |
| Customer support correspondence | 3 years from the date of the interaction |
| Technical logs and session data | Up to 12 months on a rolling basis |
| Marketing consent records | Until consent is withdrawn, plus 12 months |
| Self-exclusion records | Duration of exclusion plus 5 years |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual.
9kup implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to:
Your role in security: No security system is impenetrable. You are responsible for keeping your 9kup login credentials confidential and for notifying us immediately if you suspect unauthorised access to your account. 9kup will never ask for your password via live chat or email.
9kup uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse usage patterns. The following categories of cookies are used:
You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the Platform. Analytics cookies may be declined without affecting core functionality.
You have the following rights in relation to your personal data held by 9kup. To exercise any of these rights, please contact our support team via live chat or email at [email protected]:
You may request a copy of all personal data we hold about you. We will provide this within 30 days of a verified request.
If any personal data we hold is inaccurate or incomplete, you have the right to request correction. You may also update certain details directly within your account settings.
You may request deletion of your personal data where it is no longer necessary for the purposes collected, subject to legal retention obligations that require us to retain certain records.
In certain circumstances, you may request that we restrict the processing of your personal data — for example, while the accuracy of the data is being contested.
Where processing is based on consent or contract, you may request a machine-readable export of personal data you have provided to 9kup.
You may object to processing based on legitimate interests, including direct marketing. Where your objection relates to marketing, we will cease processing immediately upon receipt.
9kup is strictly prohibited from persons under the age of 21. We do not knowingly collect personal data from individuals under 21, and we take active steps to prevent minors from accessing the Platform through our KYC age verification procedures.
If we become aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account, with any deposited funds returned to the verified payment source.
If you are a parent or guardian and believe that a minor in your care has created a 9kup account, please contact us immediately via live chat or at [email protected] so that we may take prompt action.
In the course of operating the Platform, your personal data may be processed by our servers or third-party data processors located outside Malaysia. Where such international transfers occur, 9kup ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that applicable in the jurisdiction where the data was originally collected.
These safeguards may include contractual clauses, data processing agreements incorporating standard protective provisions, or transfers to jurisdictions that have been deemed to provide an adequate level of data protection.
9kup reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, we will notify you via email to the address registered on your account, or through a prominent notice on the Platform.
The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Policy periodically. Your continued use of the Platform following the publication of a revised Policy constitutes your acknowledgement of and agreement to the updated terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the 9kup data protection team through any of the following channels:
Live Chat: Available 24/7 directly through the 9kup Platform — the fastest way to reach us.
Email: [email protected]
Response Time: We aim to respond to all written data subject requests within 5 business days. Complex erasure or portability requests may require up to 30 days.
Our support team serves players across Malaysia including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and all other locations, 24 hours a day, seven days a week.
We are committed to being transparent about how we handle your data. If you have any questions about this Privacy Policy or your rights as a 9kup player, our support team is available 24/7.
🔞 9kup is for players aged 21 and above only. Please gamble responsibly.